Full Time, permanent position for an Administration Assistant & Customer Services Support team member. The purpose of this role is to provide efficient administration and outstanding customer support within the department.
The primary duties and responsibilities within this role consist of:
- Sales order entry within agreed time frames, providing timely order confirmations to customers.
- Telephone answering and transferring.
- Ensuring delivery notes are processed within agreed timelines for all accounts under specified Division.
- Collation and Provision of weekly updates to customers on outstanding order reports and pallet shipment sheets in an agreed format.
- Provide sales team with customer queries support, including delivery discrepancies, lead-time queries and any additional requirements.
- Support sales team with quote templates and preparation as requested.
- Support sales team with varying account and order reports/ updates on a weekly basis.
- Continuously provide excellent customer service.
For this brilliant opportunity, we are seeking an individual who likes to keep busy with a variety of tasks on daily basis. Some previous experience within a similar role would be desirable.